Terms of Service
Last updated: 25 October 2026 · Version 2026-10-25.1
Deutsche Fassung · Version française
Who is responsible for what
- SkyMatch Group is an independent helicopter charter broker and concierge. It arranges and coordinates charter requests; it does not own or operate aircraft, provide air carriage or control flight operations.
- The independent licensed operator that performs the flight is responsible for flight operations, aircraft airworthiness, crew qualifications, its operating licences and approvals, route and landing permissions, and the safety obligations that apply to that operator and mission.
- SkyMatch remains responsible for its own legal obligations, including those that apply to it as a broker and under consumer-protection, privacy and advertising law.
- You remain responsible for your own travel documents, entry and customs requirements, and for giving accurate passenger, weight and baggage details.
- Requirements differ by country, route and mission; no single checklist applies everywhere. No flight is available or permitted until the operator and the competent authorities confirm it.
- This allocation applies as far as applicable law allows. It does not exempt anyone from legal duties, cannot transfer responsibilities the law assigns, and SkyMatch does not guarantee any operator's compliance. General information, not legal advice.
More: Terms of Service · Regulatory Center
1. The service
SkyMatch Group ("SkyMatch", "we", "us") provides helicopter charter arrangement and coordination services as a facilitator, not as a provider of air carriage. You submit a request; we review the route, timing, passengers, baggage and mission needs, help arrange suitable options and coordinate the services expressly described in your written confirmation. Requesting a quote is free and carries no obligation.
2. Your agreement is with SkyMatch
Your agreement with SkyMatch covers the arrangement and coordination services expressly stated in your written confirmation; it is not an undertaking by SkyMatch to perform air carriage. SkyMatch remains your point of contact for those agreed services. Your confirmation must state the applicable booking terms and include any flight-provider identification or other disclosures required by law. Nothing in these Terms replaces or restricts mandatory passenger or consumer rights.
3. What SkyMatch manages
Our coordination may include reviewing your request, helping arrange suitable aircraft options, preparing your quote, communicating landing-site and permission requirements, coordinating proposed schedules and passenger information, and helping with changes or questions about the agreed arrangements. SkyMatch does not issue aviation permissions, certify landing sites or make operational decisions.
4. Flight safety and operational decisions
SkyMatch does not own, operate or pilot aircraft and has no operational control over a flight. Safety and operational decisions remain with those legally responsible for flight operations, including the pilot-in-command. These include departure, routing, diversion, cancellation and passenger, baggage and weight limits. SkyMatch cannot override those decisions or guarantee safety, permissions or flight performance.
5. Quotes and confirmations
Prices are not published. Quotes are prepared for your specific request and are not binding until we issue a written booking confirmation setting out the agreed arrangements and applicable terms. Flight times shown on the site or in calculators are indicative estimates only. Availability, aircraft type, landing sites and timings remain subject to confirmation, permissions and operating conditions. Written confirmation is not a guarantee against subsequent safety, weather, regulatory or technical changes.
6. Payment, changes and cancellation
An enquiry or indicative estimate is not a booking and no payment is due until you accept an exact written offer. Before you are asked to pay, the written offer or booking confirmation for that transaction states the contracting party for each service, the party receiving payment (in some arrangements the operator; in selected arrangements SkyMatch, only where the accepted offer clearly says so), exactly what the amount covers, the currency, any applicable taxes, fees and charges, and the change, cancellation and refund terms for that transaction. Refunds follow those terms and applicable law. SkyMatch is not a bank, payment institution or escrow service. See Payment, cancellation and refunds.
If a flight cannot be performed for safety, weather, regulatory or technical reasons, we will work to propose an alternative, such as another time, another landing site or ground transport, as set out in your confirmation.
7. Your responsibilities
You must be 18+ and provide accurate passenger, weight and baggage information. You are responsible for valid travel documents, customs and immigration requirements, and for following crew instructions. Inaccurate information may lead to a change of aircraft, offloading of baggage or cancellation.
8. Limitation of liability
SkyMatch is responsible for its own arrangement and coordination services to the extent required by applicable law. Acting as a facilitator does not remove liability for our own acts or omissions where the law imposes it. To the maximum extent permitted by law, SkyMatch is not liable for indirect or consequential loss, including missed connections, lost profit or lost opportunity, or for events outside our reasonable control such as weather, airspace restrictions, regulatory action, strikes or technical failures. Our aggregate liability for a booking is limited to the amount you paid SkyMatch for that booking, only where that limitation is lawful. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or under mandatory passenger and consumer-protection rules of your country of residence.
9. Acceptable use of the website
You may not misuse the website, attempt to access non-public areas, scrape data, submit fraudulent or unlawful requests, impersonate any person, or interfere with its operation. We may suspend access for misuse.
10. Website information
Guides, calculators and aircraft information on the website are for general planning only and are provided "as is". They are not a quote, a booking or a promise of availability.
11. Intellectual property
The website, its content, code, design and trademarks are owned by SkyMatch or its licensors. You may use the website for your own planning and booking purposes only.
12. Governing law & disputes
These Terms are governed by the laws of SkyMatch's operating jurisdiction, without regard to conflict-of-laws rules. Mandatory consumer-protection rights of your country of residence are not affected. Please contact us first so we can try to resolve any concern about your booking.
13. Changes
We may update these Terms. The "Last updated" date reflects any change. A confirmed booking is governed by the Terms in force when it was confirmed.
14. Severability
If any provision is held unenforceable, the remaining provisions remain in full force.