Business & payment information
The facts a customer, bank or payment partner needs about how SkyMatch Group works.
- Trading name
- SkyMatch Group
- Website
- skymatchgroup.com
- Service
- Helicopter charter arrangement and coordination (broker / concierge)
- Aircraft
- Not owned or operated by SkyMatch; flights are performed by licensed operators
- Prices
- Not published; quoted per request in writing
- Online card payments
- Not taken on this website
- Phone / WhatsApp
- +44 7936 808834
What we sell
SkyMatch Group provides helicopter charter arrangement and coordination services as a facilitator, not as a provider of air carriage. Customers send a flight or mission request (private and VIP transfers, business travel, event arrivals and specialist missions). Our team reviews the route, timing, passengers, baggage and mission needs, requests quotes from licensed operators and coordinates the arrangements stated in the customer's written confirmation. A licensed operator confirms the aircraft, availability, route, landing and price before anything is booked.
How a booking is delivered
- Request: the customer submits the trip details on the website, by email or on WhatsApp. Requesting a quote is free and carries no obligation.
- Quote: SkyMatch prepares a quote for that specific request. It is not binding.
- Written booking confirmation: nothing is booked until SkyMatch issues a written confirmation setting out the agreed arrangements and applicable terms.
- The flight: performed by a licensed operator on the confirmed date. Flight times shown on the site are estimates, and every flight stays subject to weather, permits, landing approval and operational decisions by the operator and pilot.
Prices and payment
Prices are not published on this website; each quote is prepared for the specific trip. No payment is due until the customer accepts an exact written offer. That offer names the contracting party, the party receiving payment (in some arrangements the operator; in selected arrangements SkyMatch, only where the offer says so), what the amount covers, the currency, any taxes, fees and charges, and that transaction's cancellation and refund terms. This website has no checkout and does not ask for or accept payment card details. Please do not send card numbers through the request forms, chat, email or WhatsApp.
Changes, cancellations and refunds
Change, cancellation and refund terms are those stated in the written offer for that transaction and follow applicable law. If a flight cannot be performed for safety, weather, regulatory or technical reasons, SkyMatch works to propose an alternative, such as another time, another landing site or ground transport, as set out in the confirmation. Delay, cancellation, rebooking and refund terms for the flight itself are set by the operating company in its own contract of carriage. Full wording: Terms (sections 5 and 6) and Conditions of carriage.
Customer service and complaints
SkyMatch is available 24/7. Contact the team by email at support@skymatchgroup.com or by phone or WhatsApp on +44 7936 808834. If you have a concern about a booking, please contact us first so we can try to resolve it.
Your data
The website is served only over HTTPS. Request details are used to arrange the trip; operators receive the trip details needed to quote, and a customer's name and contact details reach an operator only after SkyMatch approves that introduction. See the Privacy Policy.